A few days ago I popped online and purchased one of Mike’s birthday presents and included something for myself. Who could resist right?? 
Well today I received a phone call from that merchant (Tapout) only to hear that my portion of the order was out of stock. I was quite sad because sadly I spent longer than 10 minutes agonizing over which t-shirt I wanted before ordering the other day. I was happy though because the customer service rep that called me was really sweet and instead of outright canceling my order or throwing it on backorder like some companies do, she offered to replace my shirt with another or refund my card. So lucky for me I was able to check sizing with her and order the correct size and get the shirt I originally ordered but in black not pink. The other super nice part is that the customer service computers are not connected to the warehouse system to see what is in stock and what is not so she actually took the time to walk over to the warehouse before I got off of the phone to ensure the new shirt I wanted was in stock and could be shipped out with the other item I ordered for Mike. So I would like to give an A+ to Tapout.com’s customer service for going above and beyond to help me complete my order. I hope it gets here in time for Mike’s birthday next week and everything fits so we can wear it for the UFC fight night on August 9th. Hmm maybe I should have gotten one for Beth too since it’s her favorite (Georges St. Pierre) fighting that night. I’ll have to ask Saturday night when we go watch the fight – Geaux Rampage!
Tags: online shopping